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Built a RAG-powered support copilot that resolves most tickets automatically — with guardrails.
Client: Atlas
Atlas's support team was drowning in repetitive tickets. They wanted AI to help — but accuracy and trust were non-negotiable.
We built a retrieval-augmented support copilot grounded in their knowledge base, with an evaluation harness, confidence thresholds and seamless human handoff. It now resolves the majority of tickets without an agent.
Automate customer support with AI without hallucinations or eroding customer trust.
A RAG pipeline over Atlas's documentation with structured outputs, an automated evaluation suite, confidence-gated responses and human-in-the-loop escalation — fully observable in production.
Rebuilt a legacy storefront on Next.js, cutting load times by 71% and lifting conversion 34%.
Designed and built a secure, cross-platform banking app rated 4.8★ across both stores.
Took an analytics product from idea to paying customers with multi-tenancy, billing and dashboards.
Tell us about your project and goals. We'll bring the team and the craft.